Collect guest videos with Guest Video Rewards

Guest Video Rewards turns happy diners into a steady source of real marketing footage. A guest films a short clip of their meal right from your digital menu, AI checks that it is genuine and usable, the guest instantly receives a voucher for a free menu item you chose, and the full-size original lands in your library, ready for reels, ads, and social proof.

Open Studio in the Grow section

In your dashboard, go to the Grow section and select Studio. This opens the Guest Video Rewards workspace with three tabs: Submissions, Vouchers, and Settings. If you run more than one restaurant, the feature is configured per location, so each venue has its own toggle, reward, and submission stream.

Turn it on and pick the reward

Open the Settings tab and:

1. Switch on Guest Video Rewards for the location.
2. Choose the free menu item guests earn for an approved video, for example a dessert or a coffee. The reward is always a free item from your menu; pick something you are happy to hand out.
3. Set how many days reward vouchers stay valid before they expire.
4. Optionally edit the reward terms shown to guests. They are translated automatically into your menu's enabled languages.

The settings page also shows your current monthly usage at a glance, so you always know how much capacity is left.

What your guests see

Once enabled, diners find a "Share a video, get a reward" button on your public menu. Tapping it opens a short flow, right in the browser:

• They record a clip on the spot or pick one from their library, between 5 and 60 seconds.
• They enter their name and email and confirm a verification code sent to that address, so every entry belongs to a real person.
• They confirm they are 18 or older and accept the video reuse terms.
• After the AI check, a passing guest sees the voucher immediately, plus a confirmation email. A rejected clip shows a clear, friendly reason, like the video being too short or too blurry.

The guest flow speaks all 9 Vino languages, so tourists take part as easily as regulars.

How the AI screening works

Every submission is watched by AI before it can earn anything. Each clip is scored on five dimensions: authenticity, showcase, content value, presentation, and technical quality. Clips that look fake, AI-generated, or unusable are rejected with a clear reason for the guest. Clips the AI is unsure about, for example when it doubts the video was filmed at your venue, are approved but flagged so you can take a closer look. Strong takes pass instantly.

Review submissions

The Submissions tab is your moderation desk:

• Filter by status: passed, needs review, rejected, or hidden.
• Preview any clip and read its AI scores, notes, and a transcript excerpt of what the guest said.
• Approve, hide, or reject any submission in one tap. Auto-approved clips that were flagged carry a "review recommended" marker.
• Keep private moderation notes on any submission.
• Each approved clip comes with "Where to use it" suggestions, such as reels, social proof on your site, a menu header loop, or an ad cut.

You always stay the final editor: a guest keeps their reward once granted, but you decide which clips ever appear in your marketing.

Download and reuse the footage

For every approved clip that the AI clears for reuse, you can download the exact original file the guest shot, with no recompression and no watermark. Clips where the AI spots privacy concerns, such as bystanders or minors in the frame, are kept out of the download list to protect you. The reuse license is granted when the guest submits, and guests can delete a clip at any time before it earns its reward.

Manage vouchers

The Vouchers tab lists every reward voucher with its status: active, redeemed, revoked, or expired. When a guest presents a voucher, look up the code, confirm it, and mark it as redeemed. You can revoke a voucher if something went wrong. Vouchers are redeemed in person at your venue.

Limits and fair use

The system is built so rewards stay meaningful and abuse stays out:

• A guest can earn at most 2 rewarded videos per location, ever, verified by email.
• Your plan includes monthly capacity of 50 AI-screened clips, a 200-clip library, and 10 GB of video storage.
• Email verification, an 18+ confirmation, and the reuse license are required on every submission.

That is the whole loop: guests film, AI screens, you approve and download, and your next month of content comes from real tables instead of stock footage.