Troubleshooting & FAQ

Fix common issues and get quick answers.

Fix a Menu or Item Not Showing to Diners

Troubleshoot why a menu, category, or item is invisible to diners: visibility toggles, stock status, availability schedules, and the correct menu link.

Billing and refund FAQ

Answers to common billing questions: Paddle as merchant of record, updating your card, canceling, the 14-day refund window, and invoices.

Fix a QR Code That Won't Scan or Opens the Wrong Menu

Troubleshoot a QR code that won't scan or opens a blank or wrong menu: reprint at adequate size and contrast, check the location, and verify the public link.

Why Is a Feature Locked? Plans Explained

Understand why a feature shows a lock or upgrade prompt, which features need Pro or Business, and how to upgrade in a few clicks.

Fix Login and Account Access Issues

Can't log in to Vino? Reset a forgotten password, fix a missing reset email, and get back into your dashboard with these step-by-step checks.